1. Introduction

At FindHelpers ("Company", "we", "our", "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website findhelpers.ca or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.

2.1 Information You Provide to Us

We may collect the following types of information when you register, use our services, or communicate with us:

Personal Identification Information: Name, email address, phone number, mailing address
Account Information: Username, password, account preferences
Service Information: Details about the services you request, including service location, scheduling preferences, and specific requirements
Payment Information: Credit card details, billing address, and other payment information (note: payment information is processed by our secure payment processors)
Communications: Information you provide when you contact our customer service or respond to surveys

2.2 Information We Collect Automatically

When you use our website or services, we may automatically collect certain information, including:

Device Information: IP address, browser type, operating system, device identifiers
Usage Information: Pages visited, time spent on pages, links clicked, and other actions taken on our website
Location Information: General location based on IP address or more precise location if you grant permission
Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activities

3. How We Use Your Information

We use the information we collect for various purposes, including:

Providing, maintaining, and improving our services
Processing and fulfilling your service requests
Communicating with you about your account or services
Sending you technical notices, updates, security alerts, and support messages
Responding to your comments, questions, and customer service requests
Developing new products and services
Monitoring and analyzing trends, usage, and activities in connection with our services
Detecting, investigating, and preventing fraudulent transactions and other illegal activities
Personalizing your experience and delivering content relevant to your interests
Complying with legal obligations

4. Sharing of Information

We may share your personal information in the following situations:

With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us.
With Professional Technicians: To fulfill your service requests, we share necessary information with the technicians who will provide the requested services.
For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
With Your Consent: We may disclose your personal information for any other purpose with your consent.
To Comply with Legal Obligations: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
To Protect Rights and Safety: We may disclose information to protect the rights, property, or safety of FindHelpers, our customers, or others.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.

6. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

The right to access, update, or delete the information we have on you
The right of rectification - the right to have your information corrected if it is inaccurate or incomplete
The right to object to our processing of your personal data
The right of restriction - the right to request that we restrict the processing of your personal information
The right to data portability - the right to receive a copy of your personal data in a structured, machine-readable format
The right to withdraw consent - the right to withdraw your consent at any time where we relied on your consent to process your personal information

To exercise any of these rights, please contact us using the contact information provided below.

7. Cookies Policy

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. Children's Privacy

Our service is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: